Loan Transfer
You may have received a letter from us notifying you that the servicing of your loan has been transferred to First American Capital V LLC. (FACV). This means that we will now be handling the payments and correspondence on your loan.
We understand that it could be confusing to learn your loan servicing has been transferred. We want to reassure you that at FACV, the customer comes first! We pride ourselves on the individualized attention we provide to each and every customer. We are committed to establishing strong relationships with our customers, providing prompt answers to your questions and helping you resolve any issues that may arise. The terms of your loan will remain unchanged (for example payment amount, due date and loan balance will not change). If you have any questions, please call us at 914 631 7191.
You may have received a letter from us notifying you that the servicing of your loan has been transferred to First American Capital V LLC. (FACV). This means that we will now be handling the payments and correspondence on your loan.
We understand that it could be confusing to learn your loan servicing has been transferred. We want to reassure you that at FACV, the customer comes first! We pride ourselves on the individualized attention we provide to each and every customer. We are committed to establishing strong relationships with our customers, providing prompt answers to your questions and helping you resolve any issues that may arise. The terms of your loan will remain unchanged (for example payment amount, due date and loan balance will not change). If you have any questions, please call us at 914 631 7191.